FAQ's

Shopping & Product Information:

At Rococo Luxe, to delight our customers with the most current trends and curate a wide ranging collection we carry various brands sourced from countries around the world, we love Bright colours, Beautiful prints, Gorgeous fabrics and lots of shimmer & sparkles! We live by the motto "Dress for the party everyday!"

Main collections are launched at the beginning of each Spring/Summer and Autumn/Winter season. However we stock new items on our site every few weeks to consistently offer our customers choice and the newest trends. Please create an account and sign up to our mailing list to receive regular updates (click the person icon on the Right side of the homepage main menu).

Sizes vary from brand to brand. Please refer to our size guide section for any queries regarding fit and sizing information. If you have any questions we are happy to help, please contact us at hello@rococoluxe.com.

To create an account, visit our website and click on the "Sign Up" or "Create Account" button. If you forgot your password, you can reset it by clicking on the "Forgot Password" link on the login page.

Once an online order is placed, modifications or cancellations may be possible within 24 hours, depending on the order status. Please contact our customer support for assistance at hello@rococo-luxe.com

We accept various payment methods, including credit/debit cards, PayPal, and more. Please check our payment options during checkout. Using your credit/debit card on our website is secure. We use encryption to protect your information.

Shipping costs vary based on your location and shipping method. You can find detailed information on the shipping & delivery section of our website.

Orders typically take 2-3 business days to ship. The exact time depends on your location and the shipping option chosen. Expedited shipping options for faster delivery are available for select orders, for prices see our shipping & delivery section

Please contact us at hello@rococo-luxe.com to discuss international shipping costs and delivery.
Our items are carefully packaged in recycled plastic mailing bags to ensure they arrive in perfect condition ready to rock and roll!
Please refer to the return's policy section on our website. PLEASE NOTE- All items must be returned within 14 days of order confirmation for a full refund. Sale items and all Accessories, Bags & Swimwear are non-refundable- see returns policy for more details. To initiate a return or exchange, please contact our customer support hello@rococo-luxe.com. Return shipping costs are the responsibility of the customer and may vary. Check our return policy for more information.

If your item is faulty please contact us within 48 hours of receipt at hello@rococo-luxe.com with a full description and photos of the fault. We will then discuss return options.

We will notify you by email once we have examined and processed your return (usually around 3-4 working days after we receive the returned items). This does not include your bank’s processing time and reimbursement will be issued via the original payment method.