Thank you, we appreciate your business here at Rococo Luxe.

We are here to help you if you are not completely happy with your purchase.

 

RETURNS

To return item/s please contact us at hello@rococo-luxe.com 

We require your full name and order number to be included, along with a clear indication of whether you want an exchange, credit note, or refund. Please specify the colour and size you would like to exchange.

Please take note that all returns and exchanges must be done within 14 days after delivery, Only faulty or items returned in excellent condition will be accepted for exchanges or refunds. 

 

SHIPPING

The shipping cost for returning any items is your responsibility.

 

REFUNDS

After we receive the item, we will examine it and let you know whether or not your exchange or  refund has been approved. If your return is accepted, we will start the refund process using your original payment method. Depending on the terms set out by your card issuer, you will get the credit within a specific period of time.

 

CONTACT US

Please get in contact through email at if you have any queries about how to return your purchase from Rococo Luxe on: hello@rococo-luxe.com

Thank you.